Topics covered include: growth strategies, diversification schemes, talent pool sustainability, hyper-specialization, competition, customer retention, branding, talent marketing, new technologies, healthcare outsourcing, cost and innovation, and the software industry, among others.

Topics covered include: growth strategies, diversification schemes, talent pool sustainability, hyper-specialization, competition, customer retention, branding, talent marketing, new technologies, healthcare outsourcing, cost and innovation, and the software industry, among others.

The 4th International Outsourcing Summit, recently conducted on October 7-9, congregated global IT-BPO leaders in Manila, Philippines. Delegates attending the summit numbered over 570 from 17 top and emerging outsourcing markets: Australia, Bangladesh, Belgium, China, Colombia, Denmark, Greece, India, Japan, Malaysia, Netherlands, Philippines, Singapore, Taiwan, United Kingdom, United States, and Vietnam.

Organized by the Business Processing Association of the Philippines (BPAP), the IOS 2012 hosted a series of discussions on various concerns in the BPO industry. Topics covered include: growth strategies, diversification schemes, talent pool sustainability, hyper-specialization, competition, customer retention, branding, talent marketing, new technologies, healthcare outsourcing, cost and innovation, and the software industry, among others.

Related Article: Global IT-BPO leaders gather in Manila for 4th International Outsourcing Summit

“The competitive advantage of the Filipino is increasingly becoming clearer to the world. In fact, according to a study published in April of this year, the Philippines was ranked the world’s best country in business English, and I was amazed at this,” said President Benigno S. Aquino III as the keynote speaker. “The IT-BPO industry has been capitalizing on these qualities, and they have done that while offering opportunities in-country, rather than out of our country—keeping our talent here, and arresting the social costs of working abroad.”

Related Article: Outsourcing to be rebranded

Industry targets laid out by BPAP for the Philippine outsourcing sector include $13.4 billion in revenues and 772,000 full-time employees (FTEs) for 2012, and $16 billion in revenues and 926,000 FTEs by 2013.

BPAP Chairman, and President and CEO of LiveIt Investments Ltd., Alfred Ayala expressed optimism in achieving the BPO sector’s goals set in the Road Map 2016. “We aim to become the world’s number one destination not just for call centers but other select non-voice segments of IT-BPO, generate a total of 4.5 million direct and indirect jobs, and achieve cumulative revenues of US$96 billion for 2012‒2016,” Ayala said.

Related Article: Offshore Outsourcing Philippines: Set for Bigger Revenues and More Successes

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