Be Your Outsourcing Provider’s “Favored” Client

On July 12, 2012, in Outsourcing, by Business Development Group
In their article, “10 Ways to Top Your IT Outsourcing Provider's Priority List,” CIO.com discussed the ways an outsourcing client can do to stay on their outsourcing provider’s good side. Here are some of the points discussed:

As with any other business relationship, being on your outsourcing partner’s good side guarantees a good long-term working relationship that can benefit both parties.

According to Steve Martin, partner with outsourcing consultancy and advisory Pace Harmon, “Being at the top of your provider’s priority list will inevitably be to your benefit over the long haul.” As with any other business relationship, being on your outsourcing partner’s good side guarantees a good long-term working relationship that can benefit both parties.

In their article, “10 Ways to Top Your IT Outsourcing Provider’s Priority List,” CIO.com discussed the ways an outsourcing client can do to stay on their outsourcing provider’s good side. Here are some of the points discussed:

Be Reasonable In Negotiations

If you’re aiming for a long-term business relationship, make sure to let a potential outsourcing partner know it. Most of all, be clear and realistic about your aims and business goals. There’s no need to fight for every point in the negotiation and set unreasonable goals.

Offer Rewards

A business relationship should be mutually-beneficial, with both parties benefitting from the business venture. However, offering rewards for a job well done on your outsourcing partner’s side will definitely help “sweeten the pie”.

Related Article: The Outsourcing Partnership– Driving Long-term Success 

Be Nice

It is pretty much common practice for an outsourcing service provider to go above and beyond in accommodating their client especially during the transition period, the most critical and most expensive stage of the outsourcing strategy. As the client, make sure you are not too uptight and inadvertently cause your business relationship to fail just when it’s just starting. This doesn’t necessarily mean that you must tolerate suboptimal performance from your outsourcing service provider; the key is to show goodwill.

Related Article: 10 Ways to Top Your IT Outsourcing Provider’s Priority List

 

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