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Documented Solutions

 
Norther Worx service offerings features full transparency and monitoring. Our call center, documentation and data management platforms are all designed to allow our partners full monitoring of data input and data flow, and/or service matrix performance across the entire service process, or across multiple service processes.
 
Full documentation on quality metrics, staff performance, and process delivery enables our partners to track a wide variety of performance indicators through real-time web-based reports, allowing them to constantly view, manage and analyze critical aspects of their outsourced operations.

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