BPO Jobs deal with Poverty

On May 17, 2013, in Outsourcing, by Business Development Group

BPO as it is seen is a key factor in creating jobs in poor and developing countries

Business is assumed to have the potential to alleviate poverty in the world. And today’s fast progressing business process outsourcing is said to be a budding industry to contribute.

Business process Outsourcing or known as BPO as it boomed in early 2000 was all about cost efficiency. Multinational companies extend organizational flexibility which is anchored through increasing the speed of business processes. This industry has grown rapidly over the years and created a lot of job opportunities in the Philippines, India and now spreading on the other parts of the world.

The buoyancy of IT-BPO in the Philippines brought good impact on the economic condition of the country. It was recently reported that the Philippines’s gross domestic product (GDP) has surpassed its forecast growth and continue to show positive performance on the present year. However on the country’s good performance on the stock market and economy, the government is still emphasizing the value of social inclusive growth. Assistant director general of the National Economic and Development Authority (NEDA) Rosemarie G. Edillon once said that it is only through jobs that social inclusive growth can clearly be felt down. This will decrease poverty rate and will give more opportunities particularly on the units that belong to poverty threshold.

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Today, several BPO firms extend to countries like Bangladesh, Ghana, Pakistan, Haiti and some other countries in Asia and deliver services to clients. Some say that business process outsourcing is just another industry to trail lower wage rates. However, BPO as it is seen is a key factor in creating jobs in poor and developing countries.

Michael Chertok, Co-founder and Chief Development Officer of Digital Divide Data said on his article talking about BPO as it takes on global poverty that the nature of BPO work means that companies will only thrive if they are recruiting and developing talent.

“It is an industry that requires knowledge workers – and it will only be profitable if workers are sufficiently productive. This means establishing policies and programs to develop talent in some of the poorest countries of the world” he added.

According to Chertok, if we want BPO industry to become a driver in decreasing global poverty, we all need to contribute.

And base on him, here are the things we can do to help:

  • Find out what types of work are outsourced by the business or institution you work for. Which companies provide these services? Where and what are their employment practices?
  • Learn more about Impact Sourcing and the range of services offered by these social enterprises. How might they save you time and effort in your work – while changing lives?
  • Consider the person answering the phone next time you call your bank, your insurer or tech support.

Related Article:

Business Process Outsourcing Takes on Global Poverty

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Photo Attribution:

By Alfredo Molina

Photo URL: http://commons.wikimedia.org/wiki/File:Emergency_Call_Center_112.jpg

 

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