Cebu City’s Outsourcing Industry on the Rise

On April 3, 2012, in Outsourcing, by Business Development Group
Tholons, an international full-service advisory firm for global outsourcing and research, has several times named Cebu City as the No. 1 “emerging global outsourcing destination” among 50 top sites worldwide, considering factors of scale and quality of workforce, business catalyst, cost, infrastructure, risk profile, and quality of life.

Tholons, an international full-service advisory firm for global outsourcing and research, has several times named Cebu City as the No. 1 “emerging global outsourcing destination” among 50 top sites worldwide, considering factors of scale and quality of workforce, business catalyst, cost, infrastructure, risk profile, and quality of life.

At least eight American business process outsourcing companies (BPO) have recently expressed intent on setting up operations in Cebu City, an official from the Cebu Investments and Promotions Center (CIPC) revealed recently.

CIPC Managing Director, Joel Mari Yu, named five of the eight companies to be United Health Care, EXL, Health Care Corporation of America (HCCA) Philippines, Inc., Promet, and Talleco.  Yu went on to add, “There is an influx of investors coming to Cebu this year, particularly in the knowledge process outsourcing (KPO) sector.”

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These firms are service providers of business solutions, medical claims analyses, data mining research outsourcing, among others. This decision to set up outsourcing operations in Cebu is expected to provide employment opportunities for various professionals especially as Cebu’s KPO industry grows.

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Cebu City have several times been named as the No. 1 “emerging global outsourcing destination” among 50 top sites worldwide by Tholons, an international full-service advisory firm for global outsourcing and research.

Read related article:   How to Successfully Transition to Outsourcing

Even with a pending anti-outsourcing bill in the United States Congress supported by US President Barack Obama, many international firms continue to eye Cebu City, Philippines for global outsourcing services.

Read related article:  Outsourcing Services Effectively

Presently, there are numerous outsourcing service providers in Cebu that are into non-voice operations or engaged in knowledge process outsourcing (KPO) services, offering clients a wide variety of outsourcing services which includes medical transcription, administrative functions, publishing, website design, software engineering, customer support and more.

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