Choosing an Outsourcing Company

On August 7, 2012, in Outsourcing, by Business Development Group
Use another company for a task if it allows you to do more work for which you're paid higher than you pay the outsource company.

Use another company for a task if it allows you to do more work for which you're paid higher than you pay the outsource company.

Let’s face it; it makes perfect sense to outsource tasks you don’t know how to do, don’t do well, don’t like to do or get better value for time by having someone else do them. Use another company for a task if it allows you to do more work for which you’re paid higher than you pay the outsource company. Anything from customer service to marketing to payroll can be outsourced. Simply follow these steps to choose the right company.

Assess.

Update the business plan. This will force you to reflect on what tasks you want outsourced, what sort of match you’re looking for and your time frame for choosing an outsource company. Share this with your staff who’ll be involved with the outsource company.

Related Article: Outsourcing: Where’s Uncle Sam?

Analyze.

Allow time for evaluation. It’s best not to wait until things get desperate. Start searching for a company to handle customer service when you anticipate a spike in need from a new product launch.

Related Article: In Defense of Responsible Offshoring and Outsourcing

Leverage.

Consider the company’s experience in your industry. Building a website for a service business, for instance, is different from creating one for a retail store. While experience shouldn’t be the deciding factor, you must consider it when choosing an outsource company.

Related Article: Caught in the xeno-bamia crossfire, these are dangerous times for the “outsourcing” industry

Organize.

Get referrals for outsource companies when possible. Ask at networking events and tap into family and friends. Talk to satisfied customers whenever possible.

Related article: Quality Assurance In BPO

Grow.

Trust your instincts. An outsource company is a business partner and you want to create a partnership that’s both lucrative and comfortable.

 

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5 Responses to “Choosing an Outsourcing Company”

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  2. Jean says:

    Great article. I find it informative and useful whenever you decide to venture into outsourcing.

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