In Central Visayas alone, schools and universities in Cebu are producing large numbers of highly-trained licensed healthcare professionals, particularly nurses, every year— graduates that top the Board Licensing Examination. Since the decline of overseas demand for nurses, more and more healthcare graduates turn to alternative career options particularly in the healthcare outsourcing sector.

In 2012, the Philippines is geared to become one of the leading service providers in the growing healthcare information management outsourcing industry. The country ensures the number and competency of manpower resources to satisfy the growing demand in healthcare outsourcing services through its large availability of licensed healthcare professionals.

The healthcare outsourcing market in the Philippines has grown and evolved in recent years, which now includes high-value services such as:

Medical Transcription

A medical transcriptionist converts all medical information into electronic format to aid in easy and fast management of patient history and other medical data. This ensures the availability of pertinent research for fast and accurate analysis of the medical efficiencies of drugs and services. As one of the pioneering healthcare services outsourced in the Philippines, Filipino medical transcriptionists have long served and satisfied this sector.

Read related article:   Knowledge Process Outsourcing: Moving Beyond Transcription Services

Disease Management

The foundation of disease management programs is the call center, enabling the monitoring of patients’ health by phone and the Internet. Highly-trained Filipino nurses in call centers are more than capable of educating callers about their disease, delivering supplies, handling insurance claims; and supporting the existing nurse staff by doing data gathering, data entry, follow up, and contact tasks.

Read related article:   BPO Real Time Outsourcing Customer Engagement – Giving your Customers More!

Clinical Coding

Clinical Coding encompasses the function of analyzing clinical statements and assigning standard clinical codes to diagnoses and procedures in every occasion, the results of which are used locally and internationally by governments, private organizations and international agencies for various medical services and resource.

Read related article:   How to Successfully Transition to Outsourcing

Pharmaceutical Benefits Management

Various service centers in the Philippines are offering services in pharmaceutical benefits management as administrator of prescription drug programs— processing prescription drug claims, collaborating with pharmacies, and arranging for discounts and rebates with manufacturers to obtain lower prices for their prescription drugs.

Read related article:  Outsourcing Services Effectively

NorthernWorx KPO, a local outsourcing company based in Cebu City, Philippines aims to serve this growing sector by expanding on its knowledge process services, as well as establishing its medical and healthcare information management services through FirstAide. Additionally, FirstAide has been recently established by the City of Cebu as its official emergency call center, providing citywide capability to receive and transmit priority communications traffic during an imminent or actual emergency event.

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2 Responses to “Healthcare Outsourcing in the Philippines — Growing in Scope and Caliber”

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