TelemarketersMany businesses find that when outsourcing basic office functions such as telemarketing to independent establishments, their productivity increases through a more focused approach. If this sounds appealing, you may consider outsourcing your company’s telemarketing needs.

Telemarketing may take place in either a call center. Prevalent in both knowledge process outsourcing (KPO) or business process outsourcing (BPO), each telemarketer is given a cubicle and a phone. It is always good to work with a outsourced contact center that allows remote monitoring of random calls. It will enable you or your business representatives to listen to the telemarketing service agents as they make calls on your business’s behalf. Through this, you can confirm and verify that your telemarketing partner is representing your business in an accurate manner while handling telemarketing calls with professionalism and courtesy.

               Read related article: The BPO Call Center Rep


The main reason to telemarket is to sell either service or a product. It is best to always to get substantial information about your customer’s buying habits. Telemarketers are backed with the substantial sales pitch that’s all pre-written for them. Telemarketers undergo some training as to handling any questions that may come up, but primarily they stick with their script.

               Read related article:The BPO Call Center Team Leader

Charities and Organizations

Either political parties, associations or charities is involved with telemarketing to establish to the general public in seeking support and donations to run their programs. They usually resort to this method when their funding is low or if they feel they still have a lot of work to establish their message out.

               Read related article:The BPO Call Center Supervisor

Phone Numbers

Telemarketers are given contact numbers of prospects to call. These phone numbers are either received in response to some type of survey sourced from another establishment, or found in an everyday phone book. A telemarketer makes a certain number of calls per day to stay above the required quota.

Telemarketers are also using an automated voice messages to screen prospects since a number of individuals hang up on them. When the recipient wants to hear more and speak to a representative they can just press one. Then the telemarketer gets on the line and proceeds with their pitch.

               Read related article:The BPO Call Center Operations Manager

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1 Response » to “How Does BPO Telemarketing Work?”

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