With some thoughtful consideration and precise research on your company's financial goals and service, it should be high time that you may find it more profitable to outsource telemarketing to the Philippines.

The Philippines is the number 1 outsourcing destination for voice services according to Asiaone, a pioneer Asian press portal. This makes Philippinesan ideal location for your call center.

Considered as a prime  business destination for both business process outsourcing (BPO) and knowledge process outsourcing (KPO), the Philippines boasts of almost three million college graduates joining the workforce each year, armed with the English literacy rate of almost  94 percent, the country certainly suits the qualifications for industries with telemarketing or call center outsourcing needs.

Read related article:Call Center as a Marketing Channel

1. Assess.

Review your establishment’s aims and goals as well as the resources.  By outsourcing your telemarketing support to the Philippines, it is cost-effective compared to other offshore outsourcing neighbors. The fluent English-speaking country is able to provide the quality telemarketing service.

Read related article:Outsourcing Legal Services

2. Study.

Compare sample telemarketing or call center scripts. Review and confirm the outsourcing service provider in its flexibility in customizing the script in synch with its customer relations management (CRM ) systems. Its overall flexibility to updates or changes to accommodate your business need.

Read related article:Customer Call Center Roles

3. Establish.Preview

Coordinate with the service provider on its quality monitoring system in place. It is best to be able to monitor calls to confirm that you’re your respondents receives the level of service consistent with your company’s image and standards.

Read related article: Types of Services the Call Center Provides

4. Grow.

Review business contracts and make considerations on contract duration, cost as well as required the quality of service before signing agreements. On the onset, issues should be addressed as well as standards should meet your business needs.

Meet Outsourcing Casey!

Meet outsourcing Casey!

2 Responses to “How to Outsource Contact Center to the Philippines”

  1. Ray Groote says:

    I simply want to tell you that I'm very new to blogs and absolutely savored you're web page. Most likely I’m want to bookmark your website . You certainly come with awesome articles. Cheers for revealing your web site.

  2. jinn says:

    AICOM makes the bpo industry in Philippines reliable. From our experience, we will surely expand our project with them. http://aicomcorp.com

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