IAOP: Top 10 Outsourcing Trends for 2013

On January 8, 2013, in Outsourcing, by Business Development Group

 

“While we have seen the global economy and U.S. presidential elections impact global sourcing decisions in 2012, we are optimistic about the continued growth in the industry in the coming year and see strong opportunities in different regions of the world.”

“While we have seen the global economy and U.S. presidential elections impact global sourcing decisions in 2012, we are optimistic about the continued growth in the industry in the coming year and see strong opportunities in different regions of the world.”

International Association of Outsourcing Professionals (IAOP) recently released their annual “Outsourcing Trends to Watch” for the year 2013. IAOP predicts increased awareness and more caution in forging outsourcing deals and partnerships.

Debi Hamill, Chief Executive Officer of IAOP, expressed optimism in the continued growth of the outsourcing industry, “While we have seen the global economy and U.S. presidential elections impact global sourcing decisions in 2012, we are optimistic about the continued growth in the industry in the coming year and see strong opportunities in different regions of the world.”

Here are IAOP’s top 10 outsourcing trends for the year ahead:

Handling Risk 

Government regulations will continue to be enforced and companies will need to adapt and find better, more efficient ways to handle compliance, legal and financial risk.

Governance Grows 

Governance will be more important than ever to predict against risks. Expect to see many more different sourcing arrangements than in the past.

Real Deal Partnerships 

Buyers and sellers will move beyond talking about partnering and actually achieve it.

Social Responsibility & Impacts 

Corporate social responsibility — including fair wages and labour practices, environmental impact, local community support and sustainability — will move to the forefront of engagements between providers and customers.

Professional Certification and Talent 

Having employees with the right credentials, expertise and talents will continue to be important in the coming year.

Data Security 

Security of data as well as availability of systems and networks will remain a major issue for customers and providers.

Technology 

Trends in technology, including managing data, social media and cloud computing, will drive outsourcing growth in various segments.

Alternative Energy 

Driven by rising costs and service interruptions, providers with large data and telecommunications centres may look to other energy sources, such as solar or wind.

Analytics 

Analytics will be the key revenue driver for rapidly commoditizing BPO businesses.

Rural Sourcing 

Outsourcing in U.S. state and local government will continue to accelerate given the continued sluggish economy and dwindling tax base, increasing demand for rural sourcing.

Related Article: IAOP Releases Annual Outsourcing Trends to Watch in 2013

 

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