Inbound Call Center Services

On August 24, 2011, in Contact Center – InCall Worx, by Contact Center Team

An inbound call center basically answers calls from clients- providing customer assistance to individuals over the telephone.An inbound call center basically answers calls from clients- providing customer assistance to individuals over the telephone. Divided into separate departments, call center employees can be on a company payroll or may be outsourced from private contact center that handles the needs of clients for various firms.

Business Growth

A growing trend in the industry of business process outsourcing (BPO), inbound customer service rep gathers customer contact information such as email address and shopping frequency. This data can help businesses formulate a focus audience or target market geared towards promotional campaigns, such as advertisements and promotional emails. Allowing companies establish customer loyalty through special offers and promotions. Avoiding possibilites of bad word-of-mouth benefits the business in the long run. Instant access and good service that can provide customers with a positive experience encourages continued patronage.

          Read related article: Knowledge Process Outsourcing: Moving Beyond Transcription Services

The Agent

The inbound customer service representatives, or commonly known as agents handles calls from customers with inquiries, questions, complaints or even comments about a service or products. Intensive training and education allows the representatives to internalize company values at the same time assuring customer concerns and complaints are handled with appropriate attention.

           Read related article:Outsourcing Services Made Our Client Earn 15M

The Benefits

Inbound customer service call centers gathers data on incoming calls. The information collected may include statistics concerning the reason for the call as well as the information related to the service or product in question. Businesses uses this information in coming up with goals in establishing methods on product and service trends. The information shared from ithese calls also helps in recognizing product or service irregularities thus the feedback for possible improvements and considerations.

           Read related article:Outsourcing – Not a Best Kept Secret Anymore

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4 Responses to “Inbound Call Center Services”

  1. Tony Snyders says:

    I totally agree with you! Why are todays youngins constantly fiddling with their cell phones? I am 22 years old, I got my first cell phone when I was 16 with the instructions from my parents EMERGENCY USE ONLY! Meaning I call them when I am running late, call them if I need a ride. I did not get unlimited texting or unlimited evenings and weekends and I didnt want them anyways. Now, I dread my cell phone. I still have one, but I try to ignore it as much as possible. I find friends will just text non stop nonsene rather than give me a call and say Hey lets hang out. It is ridiculous. I find texting rude. Especially when peoples phones blare light in my eyes at the movie theatre. Or when you are at dinner and your date wont put their cell down because they are chatting with friends. Like why are we even hanging out? People avoid the entire point of talking and lose essential communication skills.People I work with give their 12 year olds cells and they constantly text on them. Cell phones arent even good for you. In fact, rumor has it they are very bad for the brain with the waves they give off. Meaning parents really shouldnt be shuving a phone in their kids hand and letting them go wild. To lose communications skills at 22 is a lot different than at 12. When these kids grow up they will practically be half robot from all the reliance they put on their phones.

  2. Northern Worx KPO says:

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