Innovation and Outsourcing Best Practices

On May 24, 2013, in Outsourcing, by Business Development Group

Outsourcing as supposed helps a company with the non-critical business operations, but with the services it gives, it can transform a business and can be a catalyst of innovation to the company and even to the customers

What we see with outsourcing today is that it become highly progressive and apparently shows substantial growth in the coming years.  Outsourcing provided companies the being of cost reduction, productivity increase, and business savings. These, however are product of a well-realized outsourcing solution.

In the past years, companies stipulated “efficiency, more productivity and savings” from their outsourcing services partners. However these end results are becoming practicable even with other companies. According to a recent blog post from Infinit-O, a boutique process outsourcing services provider, innovation should as well be applied if a company wants to be, or stay, ahead of its competitors. It also mentioned that outsourcing providers can play a huge role in innovation if just given a chance.

Innovation in its spirit is looking at things differently. It is basically a recreation and reinvention of what has existed. Outsourcing as supposed helps a company with the non-critical business operations, but with the services it gives, it can transform a business and can be a catalyst of innovation to the company and even to the customers.

With Infinit-O’s extensive experience of building relationships and providing services to clients, it says that innovation flourishes with the best business process outsourcing (BPO) relationships, and the best BPO relationships thrive in with the following good practices:

Related Article:

Paradigm Shift: Not Just Providers, but Partners in Innovation

Motivation

“When an outsourcing services provider is given the right kind of motivation, expectations aren’t just met, they are exceeded. “

BPO companies get highly motivated from the sense of partnership that the client can give. This can be simply shown by including them into sphere of decision-making and management most especially in the areas of solution deployment.

Collaboration and consultation

“Implementing outsourcing solutions according to the mindset that BPO companies are simply service providers does get the job done. But one way to get the most out of outsourcing is to consider your BPO provider as a strategic partner.”

Growth and transformation is also rooted with an active involvement of two parties. Outsourcing provider and the client should work hand in hand and do more collaboration. This can be seen effectively through team up in testing, solution development and even in giving timely feedback. Moreover, good collaboration is engagement of client with the ones handling their account. With this, there will be more interactions and regular discussion that can potentially draw out new ideas.

Trust

This is the most important because in the first place, trust has driven a company to choose its outsourcing service provider. However, when a certain outsourcing solution delivers the targeted result, it elevates trust.  So, trust grows and neither of the parties would want to break this. And as this grows, it simply results to exceeding expectations.

In the existence of these practices (motivation, collaboration, and trust), the symbiotic relationship between the company and the outsourcing service provider becomes beneficial and associative. A BPO firm or outsourcing service provider will not just become a “provider”, but will become a partner.

Related Article:

On the Spot: Outsourcing Best Practices

13 best practices for IT outsourcing

Outsourcing Best Practices that Make the Mark
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