Knowledge Process Outsourcing: the Next Frontier

On April 13, 2012, in Outsourcing, by Business Development Group
. The Philippines’ IT-BPO sector is taking steps to ensure that the demands of clients are met through quantity and quality of the local talent pool.The Philippines’ IT-BPO sector is taking steps to ensure that the demands of clients are met through quantity and quality of the local talent pool.

For companies looking to outsource processes that require high-level skill sets and specialization, the Philippines is one of the top destinations for Knowledge Process Outsourcing (KPO), as reported by Datamonitor, an independent market analysis firm.

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Knowledge Process Outsourcing (KPO) is the next step up the outsourcing value chain. While Business Process Outsourcing (BPO) requires process expertise, Knowledge Process Outsourcing (KPO) requires higher specialization. Many of the jobs require skills that are only prevalent in individuals who have completed college educations and postgraduate degrees. The Philippines’ IT-BPO sector is taking steps to ensure that the demands of clients are met through quantity and quality of the local talent pool.

KPO services, although nascent, have extended to various industries, opening up more opportunities for Filipino professionals. These are some of the working areas in both existing and potential KPO fields:

Legal Process – Office operations, Litigation Support, Word Processing & Secretarial, Information Systems, Marketing, Legal Research, Finance and Accounting, Library, Legal Recruiting, HR, Patent & Trademark Prosecution.

Healthcare/Pharmaceutical Information Management

Medical transcription, disease management, clinical coding, pharmaceutical benefits management, offshore drug discovery, and clinical research.

Read related article: How to Successfully Transition to Outsourcing

Financial Services

Investment research, analytical support, equity research, corporate finance, asset management.

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Business Intelligence and Market Research

Market analysis, Data mining, Report Preparation, Customer Analytics, Survey Designing, Primary Data collection, Analysis, Strategic Planning, Sales Planning, Business Development, Business Research, Insight Generation & Presentation.

Read related article: Call Center as a Marketing Channel

Publishing Services

Editorial services, Pre-Press work, Proofreading, Typesetting, Text composition, Page Making, Template designing, E-Publishing, Digitization of Content, Data conversion services, content delivery services, data enrichment and Warehousing, Copy Editing.

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Game Development and Animation

3D Modeling, Texturing and Rendering, Game Asset Creation, Architectural Visualization, Product Modeling.

Read related article:   How to Successfully Transition to Outsourcing

Engineering and Design Services

Chip design, Vehicle design, Support, Prototype Development, Simulations of Engineering Drawings, 3D Modeling, 2D to 3D Conversion, Finite Analysis, Computerized Fluid Dynamics, Value Engineering, Architectural and Civil 2D, 3D Design & Planning, Digitization and Drafting, Site Layout and Landscape Design.

Read related article: Philippine Outsourcing: What is a BPO Virtual Captive?

Education and Training

Tutorial services, Online Education, Distance Learning, Educational Staffing, Tuition Processing

      Read related article:Knowledge Process Outsourcing

These emerging sectors are expected to become key players in the Philippines’ knowledge process outsourcing (KPO) industry, opening up highly specialized fields, creating more job opportunities in the country, and increasing the outsourcing industry in both size and revenue.

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1 Response » to “Knowledge Process Outsourcing: the Next Frontier”

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