Managing Offshore Outsourcing

On May 7, 2012, in Outsourcing, by Business Development Group
Offshore outsourcing offers many benefits; but driving success for your outsourcing venture will require a strategic management framework. There are a number of aspects that you need to watch out for:

Offshore outsourcing offers many benefits; but driving success for your outsourcing venture will require a strategic management framework. There are a number of aspects that you need to watch out for.

Companies that decide to outsource processes to an offshore location often make the common mistake of thinking that the outsourcing process is complete after the selection of an outsourcing service provider and signing the outsourcing contract. However, signing the contract is just the beginning of a business relationship with your outsourcing service provider. And, as with any business relationship, this too will require diligent management.

Offshore outsourcing offers many benefits; but driving success for your outsourcing venture will require a strategic management framework. There are a number of aspects that you need to watch out for:

Performance

Performance management in offshore outsourcing is one of the most important areas to be focused on. This includes making sure that your outsourcing service provider delivers quality services within the established timeframe and service levels and parameters agreed on the contract.

Read related article: Philippine Outsourcing: What is a BPO Virtual Captive?

Transparency

Implementing complete transparency and data transfer in all aspects of the outsourcing projects will not only aid effective management but also deliver benefits on improved risk/crisis response, enhanced production outputs, and better service quality for your outsourcing projects.

Related Article: “Non-Voice” BPO Training Pushed

Partnership

The outsourcing partnership is the foundation of your outsourcing venture and maintaining a good relationship with your outsourcing service provider is crucial in driving long-term success. Protect your business relationship with your outsourcing service provider by establishing a sense of friendship and camaraderie as well as sharing risks and ensuring a win-win situation with your outsourcing service provider.

Effective management of these areas for your offshore outsourcing operations means constant monitoring, analyzing accountability reports and establishing an effective communication channel with your outsourcing provider.

Related Article: TESDA Boosts Training for Non-voice BPO Jobs

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