Outsourcing a call center is more like hiring or subcontracting another company - be it offshore, in  handling or  answering telephone calls on behalf of a business establishment.The concept of outsourcing a call center is delivering results. Growth.

Outsourcing a call center is more like hiring or subcontracting another company – be it offshore, in handling or answering telephone calls on behalf of a business establishment. Currently, an increasing number of corporations are following the trend because of the low cost of professionals in emerging industries specifically Asia, which has become the center of outsourcing business.

A call center is an establishment that receives and sends telephone calls to its customers. Customer support staff or telemarketers make telephone calls to countries. The whole concept of outsourcing a call center is delivering results. By the onset an outsourcing company must be able to determine if by outsourcing, the company is generating sufficient revenue from sales.

One way of doing that is by conducting a survey. By talking to its existing customers, a company is able to determine whether an outsourced center is not just cost effective, but also is meeting its objectives of helping to boost profitability or by increasing sales for example.

           Read related article: Outsourcing Risks and How to Avoid Such

That is why it is important for a corporation to take into account the capability and reputation of a call center before contracting it to carry out its telephone services.

           Read related article:Knowledge Process Outsourcing: Moving Beyond Transcription Services

Upon initial assessment, hereunder may not be your primary considerations in outsourcing a call center however it may influence your decision making;

1) Local government support.

2) Subsidies and the availability of tax breaks from its local government.

3) Basic utilities such as power and water and the access to public transportation.

4) Presence of a number of call centers in the community for an available competition.

5) Close proximity of schools, colleges or universities to provide required skill that your business needs.

 Quick test – 6 questions. 2 minutes of your time

ready to outsource assessment resized 600

If you are one of the many organizations who are seriously considering outsourcing any of your business processes as a strategic move to increase efficiency while reducing costs, you are right on track.

3 Responses to “Outsourcing a Call Center”

  1. Sorry to interrupt, but since I was redirected to this site, just have to ask: do you think I should outsource my services to some BPO company? been having trouble with expenses lately and American companies charge too much than I could handle.

  2. Northern Worx KPO says:

    We, at Northern Worx appreciates your shared interest in outsourcing. We would like to introduce you to our programs that can potentially drive more value and efficiency to your efforts. Would you be available for a 30 minute conversation on on your most convenient time and date, we would be happy to discuss the matter further on how we could support you? Looking forward to hearing from you.

  3. jinn says:

    Outsourcing can be tough but our provider, AICOM, made it a lot easier. Just sharing. http://aicomcorp.com

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