Outsourcing Back Office Services Internationally

On December 9, 2011, in Outsourcing, by Business Development Group

 

Outsourcing plays a great value on point of security concerns and possible issues regarding the quality of outsourced staff. Back office services are those services which are never seen by the public but which are truly at the heart of any successful business. Services such as IT support, accounting and even human resources can be outsourced to companies internationally which focuses in taking over these back office services to assist your company with more cost-efficiency.

Outsourcing plays a great value on point of security concerns and possible issues regarding the quality of outsourced staff. Back office services are those services which are never seen by the public but which are truly at the heart of any successful business. Services such as IT support, accounting and even human resources can be outsourced to companies internationally which focuses in taking over these back office services to assist your company with more cost-efficiency.

As defined, back office services are those services which are not visible from the public but which are truly at the heart of any successful business. Services such as accounting, IT support, and even human resources can be outsourced to companies internationally which specialize in taking over these back office services to help your company run more cost-efficiently.

Know which back office services you wish to outsource before requesting bids from outsourcing partners. International companies are outsourcing more and more “unseen” office functions such as customer relations call centers and accounts receivables, while those companies which choose to outsource support for their human resources department are in the minority.

Read related article: How to Successfully Transition to Outsourcing

1. Prioritize

Know the areas you wish to outsource before attempting to outsource more than one back office service at a time. Those services which are tied most closely to your line of work or company image should be outsourced with caution, as the disruption of these departments may prove detrimental to the company as a whole.

Read related article: Call Center as a Marketing Channel

2. Create

Pursue an effective structure to monitor multiple back office services which have been outsourced internationally. This is particularly important if you are partnering with more than one business processes outsourcing company internationally or nationally. Quality assurance checks should be included in the wording of your business agreements and a review process should be integrated into the daily business activities for each of the services.

Read related article: Knowledge Process Outsourcing

3. Remember

Know that an outsourcing partnership will only be effective if it does not significantly affect the way your customers relate to your company. Take your time in deciding on an outsourcing partner and choose a company that meshes well with your company’s image or the image it wishes to project.

Read related article: Outsourcing Services Effectively

4. Assess

Know whether your company would benefit from the complete or discreet outsourcing of some back office services such as IT support or legal guidance. It is possible to break down these support services into various aspects and contract out their activities to third-party service providers which may be able to provide your company with better, more cost-efficient service through a more focused approach.

Read related article: Steps to take before Outsourcing

In-house or to Outsource? Know the difference!

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1 Response » to “Outsourcing Back Office Services Internationally”

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