Philippine BPO Industry Strengthens Ties with Government

On August 22, 2012, in Outsourcing, by Business Development Group
The Aquino administration has been providing strong support to the BPO industry, fully-intending to help the industry reach its earnings forecast of $26B by 2015.

The Aquino administration has been providing strong support to the BPO industry, fully-intending to help the industry reach its earnings forecast of $26B by 2015.

Much of the growth of the Philippine business process outsourcing (BPO) industry can be attributed to the strong support from the Philippine government. According to the Business Processing Association of the Philippines (BPAP), the country’s BPO industry has been strongly supported by President Benigno Aquino III in the two years he has been in office.

In his recent State of the Nation address, Aquino highlighted the BPO industry as “among the areas of positive growth,” pointing out the fact that in 2011, the industry hired at least 638,000 people and generated around $11 billion (approximately P462 billion).

The Aquino administration has been providing strong support to the BPO industry, fully-intending to help the industry reach its earnings forecast of $26B by 2015.

In Support of the BPO Industry

BPAP President and CEO Benedict Hernandez cited a few projects set up by the government in support of the BPO industry.

In 2011, Aquino set a P500 million funding to develop “near-hires” — BPO applicants who need additional training to meet industry standards, having initially fallen short of hiring qualification. These are the types of applicants who only need to develop specific skill sets and be given an opportunity to work in the industry.

Related article: 65,000 ‘near-hires’ to benefit from tie-up

Another project is a 21-unit service management program in partnership with four colleges. According to Commission on Higher Education (CHED) chair, Sec. Patricia B. Licuanan, the project “will help provide more college graduates with competencies that are required to build careers in the global economy.”

Related article: CHED Allows HEIs to Offer Specialization Course in Service Management Starting SY2012–2013

However, talent supply still remains a major area for improvement. The growth of the Philippine outsourcing industry has increased the demand for more professional workers, especially in the emerging non-voice, knowledge process outsourcing (KPO) sector.

Related article: BPO industry eyes stronger ties with P-Noy

 

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