Philippine Outsourcing Growth from Non-Voice Sector

On July 24, 2012, in Outsourcing, by Business Development Group
Industry leaders in the country have set a staggering target of $25B revenue and 1.3 million employees by 2016; a target that’s been described as “ambitious”. However, the country’s outsourcing sector remains confident in reaching this goal as the industry continues to grow.

Industry leaders in the country have set a staggering target of $25B revenue and 1.3 million employees by 2016; a target that’s been described as “ambitious”. However, the country’s outsourcing sector remains confident in reaching this goal as the industry continues to grow.

The Philippine business process outsourcing industry has seen double-digit rate growth in recent years, largely fueled by call centers, the voice-based sub-sector of BPO. In fact, the Philippines is now No. 1 in voice-based services, and the third largest BPO destination, after India and Canada.

Industry leaders in the country have set a staggering target of $25B revenue and 1.3 million employees by 2016; a target that’s been described as “ambitious”. However, the country’s outsourcing sector remains confident in reaching this goal as the industry continues to grow.

Related Article: Philippine Outsourcing Industry To Gain Boost From More Foreign Investors 

Now, the Philippines BPO industry is scurrying up the value chain of outsourcing, moving up from the traditional call center services into a number of non-voice, highly-specialized services.

Although still considered top destination for voice operations, much of the recent growth of the country’s BPO industry is from the non-voice sector.

Related Article: BPO growth in PH coming from non-voice sector: industry official

According to Raymond Lacdao, director of Business Processing Association of the Philippines (BPAP), it is only natural for the country’s BPO industry to move to the high-value, highly-specialized non-voice sector which includes services such as software development, games and animation, transcription, accounting, engineering and human resource processes.

Related Article: Philippine economy ‘must walk on two legs’

The industry has been looking to move to non-U.S. markets, with companies being urged to offer the same services they are offering the United States to other highly-potential outsourcing markets in other countries such as Australia, New Zealand, and some European countries. Offering services to these countries will mean the utilization of resources – facilities that are empty during the daytime – as more shifts and different schedules become available with the different time zones.

Related Article: Philippine Outsourcing – Looking Beyond U.S. 

 

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