The BPO services currently outsourced to the Philippines are customer interaction (20%), back-office processing (33%), IT services (18%), and finance (25%).

The Philippines is an emerging top offshoring destination for Australian firms. The study showed that while 81% of the Australian outsourcing market remained onshore, 19% was now outsourced to the Philippines.

According to a report presented by Australian Contact Centre Outsourcing Market Study 2011, the Philippines is an emerging top offshoring destination for Australian firms. The study showed that while 81% of the Australian outsourcing market remained onshore, 19% was now outsourced to the Philippines. Other offshore destinations include Malaysia taking only 5% of Australian outsourced business services, and India with only 4%, among others. The BPO services currently outsourced to the Philippines are customer interaction (20%), back-office processing (33%), IT services (18%), and finance (25%).

Related Article: Australian Firms Increasingly Outsourcing To The Philippines

Factors that make the Philippines the perfect offshore destination for Australian firms looking to outsource include the following:

Time Zone

The time difference between the Philippines and Australia are pretty short. What this means is that both in-house and the offshore teams will be able to conduct business at the usual time. Both teams will be on daytime shifts. This is also a great advantage for the team in the Philippines. Many employees in BPO firms have agonized over the night shift schedules demanded by U.S. clients, making this one of the drivers for employee attrition in Philippine BPO firms. With Australian clients, the daytime shift will encourage more employees to stay.

Related Article: Philippine Outsourcing: Looking Beyond U.S.

Cost Advantage

Outsourcing to the Philippines already has its cost advantages especially in its low labor rates. However, Australian firms that outsource to the Philippines can reap even more benefits. Because of the short time difference, the offshore team will be working in daytime shifts, eliminating the need for “night shift differential” in their salaries.

Related Article: Outsourcing Customer Service to the Philippines for Australian Business

 

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2 Responses to “Philippines Emerging as Top Offshoring Destination for Australian Outsourcing Market”

  1. Chrissy says:

    I've recently started a website, the info you provide on this web site has helped me tremendously. Thank you for all of your time & work.

  2. jinn says:

    Philippines have lots of quality BPO companies. For sure AICOM, our chosen provider, is a cream of the crop. http://aicomcorp.com

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