Selecting an Outsourcing Provider

On November 22, 2011, in Outsourcing, by Business Development Group

Simply by following effective procedures during service procurement ensures that your goals are implemented by the provider.

Selecting the right outsourcing vendor is a vital part of the outsourcing process. If the tasks end up in the wrong hands, this could get in the way of the plans for business growth. A well-selected provider results to savings, improved product value as well as and marketability, thus the competitive edge.

Rushing headlong into an outsourcing arrangement is a recipe for disaster. Planning and following standard business practices is the best way to avoid any unpleasant services.

Start with a thorough outsourcing strategy and planning. Simply by following effective procedures during service procurement ensures that your goals are implemented by the provider.

The following guidelines will ensure that your outsourcing venture brings you maximum value for your investment.

Read related article: BPO Real Time Outsourcing Customer Engagement – Giving your Customers More!

1. Define

Describe in detail the process, service or product that needs to be outsourced. By simply providing thorough answers to hereunder question, make it sure that objectives justifies the following questions:

  a. What function you want to outsource?

  b. What outsourcing agreement do you need?

  c. What are the outsourcing locations that sets your eye?

 d. What are the services you expect from the vendor?

  f. How much will you spend?

  g. Identify the risks associated with the outsourcing agreement?

Read related article: Drafting Outsourcing Agreements

2. Seek

Prepare a Request For Information (RFI) document which invites providers to respond to your outsourcing needs. Vendors answers with information about their company, expertise as well as suggestions. Distribute the RFI to established vendors, place an ad in the news or post it on your company website. The RFI should contain the following information;

  a. About your business.

  b. Objectives and goals.

  c. Submission guideline.

  d. Vendor response form.

Read related article: Philippine Outsourcing: What is a BPO Virtual Captive?

3. Choose

Now that you have the options from vendors, formulate a Request For Proposal (RFP) document. An RFP is a detailed document containing legal and regulatory issues. An RFP contains the following info:

a. About your company

b. Detailed project description

c. Cost

d. Legal requirements

e. Submission guidelines

f. Vendor response

Read related article: How to Lead an Outsourcing Project

4. Verify

Check whether the information given by the vendor is true. Conduct a visit with the vendor as you will then get to see how they work and if they really meet the required infrastructure and processes as claimed.

Read related article: Cost Benefits – Why Lawyers Should Consider Outsourcing

5. Select

After assessment and evaluation on all the deliverables and metrics, choose the vendor who can best achieve your goals and fulfil your requirements. Negotiate on contracts thoroughly, and consult or ask the help of experts if needed.

 Meet Outsourcing Casey!

Meet outsourcing Casey!

2 Responses to “Selecting an Outsourcing Provider”

  1. Great! thanks for the share! Linda

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