OutCall WorxIf maximized sales performance is what your business needs, Northern Worx leaves no stones unturned in finding ways to achieve the results you are looking for.
Northern Worx selects only agents with sales competencies to handle outbound campaigns to ensure success. For us, every lead is precious, that’s why we take full advantage of every opportunity to turn each call into a sale.
To maximize the efficiency and productivity of agents, Northern Worx makes use of an intelligent calling platform that eliminates the need for manual dialing to allow agents to do what they are supposed to do – make sales. More benefits derived from using this system include:
- Allowing an agent to call clients in succession from a database through a GUI.
- Automatically loading a campaign and setting it to “Auto Dial” to send live calls to available agents.
- Dialing across multiple servers for a single campaign, or on a single server for multiple campaigns.
- Allowing agents to preview leads or view client information before dialing.
- Full recording of calls to verify sales transactions.
- Real time monitoring of agents.
- Displaying a script for the agents to read while taking a call with fields like name, address, etc. already filled-in.
- Logging call times, call status and agent time breakdowns.
- Allowing an agent to review previous call details made to or from the lead or client. Comments, suggestions or previous dispositions may help the agent understand the need of the client calling without having to ask many questions.
- Enabling agents to work on multiple campaigns, they may also work with multiple numbers of lead lists on a campaign at the same time.
- Faster disposition of calls for agents through key-binding (HotKeys).
- Generating real-time agent activity or performance reports using a web-based application.
- Administration of the call center through a web-based application.