OutCall Worx

If maximized sales performance is what your business needs, Northern Worx leaves no stones unturned in finding ways to achieve the results you are looking for.

What our OutCall Worx partners get from us

  • Fully qualified and professional agents who usually have sales backgrounds, who are

    • Properly assessed to ensure work values are in line with the campaign,
    • Properly trained in-depth in technical skills and accent neutralization,
    • Constantly monitored in terms of performance and assessed through a performance-based score card,
    • Appropriately rewarded in terms of contribution to the campaign;
  • Effective Quality Assurance Process,

    • Team Leaders to deliver personalized and individual coaching to agents to improve performance,
    • Quality Analysts to conduct real-time monitoring of transactions;
  • Dedicated experts in campaign-specific technical skills as well as experts in the field of call center operations, sales and marketing, linguistics, human resources development, and information technology to support the campaign.
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