Building the best teams is already halfway down the road to success for your outsourcing venture. Being a people-centric business strategy, your outsourcing initiative will require people that are collaborative, knowledgeable, flexible, and most importantly, committed to the outsourcing decision and the goals you have set.

Building the best teams is already halfway down the road to success for your outsourcing venture. Being a people-centric business strategy, your outsourcing initiative will require people that are collaborative, knowledgeable, flexible, and most importantly, committed to the outsourcing decision and the goals you have set.

In a 2009 report done by Outsourcing Center, buyers of outsourced services deemed successful all agree that “the transition phase was the point that either threatened to derail their relationship or allowed for long-term success”. The report went on to outline best-practice tips for a successful outsourcing transition. In the previous article, Success Factors for Outsourcing Part 2, the third and fourth factors have already been discussed: (a) building internal support and commitment, and (b) selecting the best-suited external partner. Moving on to the transition phase, the following are success factors associated in the transition phase of the outsourcing initiative.

Success Factor #5 Build the Best Teams

Building the best teams is already halfway down the road to success for your outsourcing venture. Being a people-centric business strategy, your outsourcing initiative will require people that are collaborative, knowledgeable, flexible, and most importantly, committed to the outsourcing decision and the goals you have set. Select the best team members for their technical, behavioral, leadership and management skills. Your teams must be fully capable of working through and responding to challenges that could occur especially those connected to the cultural elements of the transition phase. Furthermore, to ensure success, your teams must not only have the best members, but also the best tools and skill sets, as well as support from stakeholders.

Success Factor #6 Establish Collaborative Communication

It just can’t be stressed enough how important collaborative communication is to your outsourcing venture. You may have the best teams, the best tools, and even the best outsourcing vendor you can find for your outsourcing initiative but with a lack of communication, all these elements will be useless. Establish and maintain honest, timely, and collaborative communication among all the people involved. Communicate your outsourcing programs not only to your stakeholders but also to your teams and outsourcing vendor.

Sources:

Linda R. Dominguez. The Manager’s Step-By-Step Guide to Outsourcing. McGraw-Hill Companies. 2006.

IT Business Edge. Six Key Success Factors for Outsourcing. Allied Digital Services. 2010.

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1 Response » to “Success Factors for Outsourcing: Establish Proficient Teams and Effective Communication Part 3”

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