Much of the success of your outsourcing engagement is based on the leadership skills of your executives and managers. Select your managers by their ability to understand and be understood, their ability to embrace and adapt to changes, their ability to build and sustain relationships, their ability to quickly learn and apply new skills, their ability to understand your

Much of the success of your outsourcing engagement is based on the leadership skills of your executives and managers. Select your managers by their ability to understand and be understood, their ability to embrace and adapt to changes, their ability to build and sustain relationships, their ability to quickly learn and apply new skills, their ability to understand your

In the previous 4 articles, Success Factors for Outsourcing Part 1 to Part 4, success factors 1 to 8 have been discussed: (1) setting goals and understanding risks, (2) determining which factors to outsource, (3) building internal support and commitment, (4) selecting the best-suited external partner, (5) building the best teams, (6) establishing collaborative communication, (7) managing the relationship, and (8) driving value. While these factors are important in the sequential steps in outsourcing— from the decision to outsource, to the transition and ongoing management; the following factors are just as important especially in areas of optimizing results and driving long-term success.

Success Factor #9 Focus on Results

Your managers and executives must learn to focus on results instead of focusing too much on processes. Managing the process is your external partner’s responsibility; that is what you hired an outsourcing service provider for. Instead of managing processes, your managers and executives need to focus on the results in order to take advantage of the benefits of outsourcing. Let your external partner focus on the how; your company’s focus must be on the what.

Related Article: Managing Offshore Outsourcing

Success Factor #10 Implement Good Leadership

Much of the success of your outsourcing engagement is based on the leadership skills of your executives and managers. Select your managers by their ability to understand and be understood, their ability to embrace and adapt to changes, their ability to build and sustain relationships, their ability to quickly learn and apply new skills, their ability to understand your organization’s needs, set appropriate goals and then work to make them happen.

Related Article: Measuring the Costs of Outsourcing

The outsourcing trend has grown to become a mainstream business strategy, the rate of its growth being the biggest and strongest testament to its advantages and benefits. However, despite the number of organizations finding success and reaping its benefits, many outsourcing relationships still continue to fail. Considering the 10 success factors discussed in this blog series will enable your company to anticipate and mitigate risks as well as achieve optimal results through your outsourcing venture.

Related Article: Six Key Success Factors for Outsourcing

 

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1 Response » to “Success Factors for Outsourcing: Focus on Results and Good Leadership (Part 5)”

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