The KPO Consultant

On April 25, 2012, in Outsourcing, by Business Development Group

 

A KPO consultant uses a combination of relevant education, qualification, and experience to provide more versatility and overall power to a KPO business. Finding and hiring a KPO consultant could spell huge improvements in polishing business practices, connecting to the right clients, composing the right workforce, and generally expanding the business in the right direction.

A KPO consultant uses a combination of relevant education, qualification, and experience to provide more versatility and overall power to a KPO business. Finding and hiring a KPO consultant could spell huge improvements in polishing business practices, connecting to the right clients, composing the right workforce, and generally expanding the business in the right direction.

Knowledge Process Outsourcing (KPO) services include research and analysis, and other highly-specialized work in the outsourcing industry. For a KPO service provider, contracting the skills of a KPO consultant is a crucial step.

A KPO consultant uses a combination of relevant education, qualification, and experience to provide more versatility and overall power to a KPO business.

Finding and hiring a KPO consultant could spell huge improvements in polishing business practices, connecting to the right clients, composing the right workforce, and generally expanding the business in the right direction.

Read related article: Philippine Outsourcing: What is a BPO Virtual Captive?

Functions of a KPO Consultant

One of the most general functions of a KPO consultant is providing valuable input to client KPO businesses in matters regarding services, costs, technology and practices used. This function includes analyzing intelligence sheets and other reports on the business and providing feedback to clients on recommended actions and strategies.

Aside from helping the client business make informed decisions and polish its business processes, a KPO consultant also performs other tasks for the client KPO business. These may include arranging win-win deals between parties involved in outsourcing services, acting as a middleman between an outsourcing client and an outsourcing service provider.

Another function a KPO consultant can do for a client business is to help in finding the right KPO workers to improve the client business’ KPO workforce. In this area, the consultant can ask as a recruiter, reading through resumes and selecting the right KPO workers that can become valuable assets to the business.

Read related article: Wells Fargo says BPO operations Vote of Confidence in Philippines

Finding a KPO Consultant

Compared to a few years back, there are now more KPO companies searching for suitable KPO consultants. As this trend has become popular over the course of the last few years, the numbers of KPO consultants has gone up drastically, all claiming to be the best in their field. This has increased competition and made it difficult for KPO companies to decide whom to hire and whom to reject.

There are many ways to find the right KPO consultant. One such method is searching online where you can find websites of popular KPO consultants. Making a decision based on information on websites is a little risky as most of these consultants can pretty make whatever claims they want.

Another method is through word of mouth, which can be relatively more reliable. Recommendations from trusted friends and notable sources can mean a lot by way of testifying for the qualifications and competency of a KPO consultant.

Related Article: “Non-Voice” BPO Training Pushed

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1 Response » to “The KPO Consultant”

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