The Outsourcing Partnership — Avoiding the Pitfalls

On April 26, 2012, in Outsourcing, by Business Development Group
Be aware that an outsourcing partnership goes beyond cost savings. The ideal outsourcing partner is one that offers value and does more than just what is in the contract. Partnerships based on the pursuit and creation of value, are the kind of relationships that last.

Be aware that an outsourcing partnership goes beyond cost savings. The ideal outsourcing partner is one that offers value and does more than just what is in the contract. Partnerships based on the pursuit and creation of value, are the kind of relationships that last.

It’s easy to be seduced by the glitter of immediate savings offered by outsourcing. However, if you’re a business looking to outsource business processes to an outsourcing service provider, there are several aspects you need to watch out for. You might be ready to outsource but it’s important to understand what matters most in an outsourcing partnership.

Be aware that an outsourcing partnership goes beyond cost savings. The ideal outsourcing partner is one that offers value and does more than just what is in the contract. Partnerships based on the pursuit and creation of value, are the kind of relationships that last.

More than the Savings

Saving money should only be a part of— and not everything— of what outsourcing providers offer in their services. It is easy to find the cheapest outsourcing services but simply selecting the cheapest doesn’t necessarily mean quality. You might later regret your choice when your service connections goes down or when your customers stop calling due to poor customer service.

Related Article: “Non-Voice” BPO Training Pushed

Breaking the Conventional

Having many years of experience of proven track record is well and good; however, you don’t really want a stagnant outsourcing service provider that still does all the conventional stuff monotonously. You need an outsourcing partner that constantly pursues innovation in all aspects of operation and service delivery.

Read related article: Philippine Outsourcing: What is a BPO Virtual Captive?

Equal Economic Stakes

You might think that company size is a minor thing that doesn’t really affect your choice of outsourcing service providers but the truth is it’s one of the more important aspects to consider especially when you’re still a small company. Avoid the problem of “the tail wagging the dog” associated with working with a large established outsourcing service provider. It is generally advisable to select a company with an economic stake in the shared project that is equal to yours. In this way, you share the same risks and the same gains at the outcome of the shared project.

Selecting the right outsourcing partner requires much analysis and deliberation. Of course, there are factors such as cost optimization, information and communications technology infrastructure, and others that have to be considered. However, the factors discussed above are just as important especially in forming an outsourcing business relationship that is mutually beneficial in the truest essence of partnership.

Related Article: TESDA Boosts Training for Non-voice BPO Jobs

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