The Outsourcing Partnership — Driving Long-term Success

On April 27, 2012, in Outsourcing, by Business Development Group
As in any partnership, an outsourcing partnership is a two-way street that requires both parties to meet each other halfway. And, to drive long-term success, one must look to solidify its foundation— building a partnership based on mutual trust, cooperation and support.

As in any partnership, an outsourcing partnership is a two-way street that requires both parties to meet each other halfway. And, to drive long-term success, one must look to solidify its foundation— building a partnership based on mutual trust, cooperation and support.

The key to successful outsourcing is a long-term partnership. Many outsourcing ventures have failed due to an unsuccessful relationship between partners. Many companies outsource simply for the much hyped promise of greater returns, failing to consider other aspects of outsourcing that hold more importance such as building solid partnerships with the outsourcing provider.

As in any partnership, an outsourcing partnership is a two-way street that requires both parties to meet each other halfway. And, to drive long-term success, one must look to solidify its foundation— building a partnership based on mutual trust, cooperation and support.

Share the Risks and Benefits

Be very specific and deliberate when defining your requirements and expectations as a client. Likewise, give the same attention and consideration to your partner’s concerns. This will give you equal footing in the business venture and enable you to share both the risks and benefits with your partner. Appropriate penalties should be agreed upon and established for when service level are not reached. More importantly, if you’re meeting or exceeding the defined goals and expectations, make sure that accolades are shared appropriately.

Read related article: Wells Fargo says BPO operations Vote of Confidence in Philippines

Give Feedback

Give constant feedback. If you like the work output of your outsourcing partner, send out praise to recognize their efforts. This will go a long way in empowering and inspiring your partner to work harder and do better for the business. Likewise, if they aren’t meeting your expectations, be specific in your feedback about what it is that don’t satisfy you. Constantly giving feedback—be it the good or the bad kind— will help shape the business results that you want.

Related Article: TESDA Boosts Training for Non-voice BPO Jobs

Make Healthy Conversation

Maintain intense communication and close collaboration with your partner to establish a sense of camaraderie. Although problems may arise along the way, you and your partner can face these problems as comrades and bring a quick painless resolution.

Outsourcing has many attractive benefits for a business which is why it has become such a popular trend across various industries. However, these benefits cannot be realized without first securing and maintaining the foundation of this venture—the outsourcing partnership.

Read related article: Philippine Outsourcing: What is a BPO Virtual Captive?

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1 Response » to “The Outsourcing Partnership — Driving Long-term Success”

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