The Outsourcing Relationship: Visiting Your Offshore Outsourcing Vendor

On August 24, 2012, in Outsourcing, by Business Development Group
A site visit to the offshore outsourcing vendor site provides the best chance of developing a good working relationship with your external partner. Make your site visit as effective as possible by examining how your outsourcing partner deals with the following issues:

A site visit to the offshore outsourcing vendor site provides the best chance of developing a good working relationship with your external partner. Make your site visit as effective as possible by examining how your outsourcing partner deals with the following issues:

Most companies that outsource their business processes usually go with offshore outsourcing in popular BPO destinations like the Philippines where prime outsourcing service quality are offered at relatively low costs. For a company outsourcing to an offshore location, planning a site visit is one of the important aspects of managing the outsourcing program.

A site visit to the offshore outsourcing vendor site provides the best chance of developing a good working relationship with your external partner. Make your site visit as effective as possible by examining how your outsourcing partner deals with the following issues:

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Information Security

Information security is one of the critical issues when dealing with an offshore outsourcing vendor. Visitations to the offshore site of the outsourcing vendor can provide the chance to examine how security credentials, policies and procedures are put into practice.

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Business Continuity

Offshore outsourcing means dealing with a new set of infrastructural, technological, political, cultural, and environmental issues associated with the offshore location that can affect business continuity. During a site visit, explore the business continuity or disaster recovery plans the outsourcing vendor has in place for the staff, facilities, data and documentation.

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Resources Management

With the outsourcing market’s rapid growth, competition for resources and talents as well as managing workforce attrition has taken center stage.  Workforce retention directly affects resource stability and consequently on service quality, innovations and process improvement. During a site visit, examine resource characteristics, recruitment, and if there’s a substantial resource pool for stability or growth.

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Performance Measurement

The measures and procedures implemented by the outsourcing vendor for performance measurement is also an important aspect to examine during a site visit. Observe and examine the processes, tools, and systems used by the outsourcing vendor as well as their capability and flexibility on the collection and analysis of the performance data.

When visiting the site of your outsourcing service vendor, the key objective is to observe and examine how business operations are run, and to listen to what your vendor is saying— issues and concerns that may not be as visible through long-distance digital collaboration.

Related Article: The Outsourcing Team: Critical Success Factors for Managers

 

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  8. Benjaminbean says:

    Offshore outsourcing means dealing with a new set of infrastructural, technological, political, cultural, and environmental issues associated with the offshore location that can affect business continuity..

  9. DennisClark says:

    Offshore outsourcing means dealing with a new set of infrastructural, technological, political, cultural, and environmental issues associated with the offshore location that can affect business continuity.

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