Trending Outsourcing

On December 21, 2011, in Outsourcing, by Business Development Group
Keep these trending tips in mind, they just may be your ticket to outsourcing. As the year 2011 comes to an end, you are wondering on what are the upcoming trends in the world of outsourcing.

Keep these trending tips in mind, they just may be your ticket to outsourcing. As the year 2011 comes to an end, you are wondering on what are the upcoming trends in the world of outsourcing.

It’s all about being up-to-date in the ever-changing world of outsourcing. As cited by the October issue of  Globalization today, the official magazine for the International Association of Outsourcing Professionals (IAOP), mass automation, cloudsourcing and the likes, keeps you ahead among the rest.

Keep these trending tips in mind, they just may be your ticket to outsourcing. As the year 2011 comes to an end, you are wondering on what are the upcoming trends in the world of outsourcing.

Here are the outsourcing trends of 2012:

Goodbye, Customization

Since clients will be increasingly open to change in their internal processes and to more standardized services, providers need to put renewed emphasis on internal initiatives to standardize their offerings to leverage economies of scale and stabilize profit margins. Do away with benchmarking dreams once the slow economic effects start to kick in.

Read related article: Outsourcing Organizational Capability Assessment

Bargaining? No longer an option

The days of being able to persuade your way to getting lower prices are long gone. Lately, outsourcing providers’ prior excess capacity have been filled and they will turn to driving to secure higher price points. “Pounding on the table for price reduction is unlikely to be effective this year,” says David Rutchik, partner with outsourcing consultancy Pace Harmon. Customers seeking savings will have to bone up on delivery models, deal structures, and value drivers instead. And vendors will have to woo clients with performance rather than a low bid.

Read related article: Call Center as a Marketing Channel

Mass Automation Lovin’

It is getting harder to gain good profit when turning to a third party service provider. Because of the pressure to keep costs down and rive performance up, outsourcers will rely more heavily on automation. Pretty soon there will be employee-free delivery centers. Providers will increasingly lean heavily on automation tools to provide for them what they need with lower costs compared to having staff do it for them.

Read related article: How to Successfully Transition to Outsourcing

In-house or to Outsource? Know the difference!

 

Meet outsourcing Casey!

 

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