The various services provided by a call center will indicate the skills needed to establish service to customers.  Be it knowledge process outourcing or business process outsourcing, companies are reaping cost effective benefits of having call centers. As the trend of outsourcing come to rise, many companies are investing in call centers, which are establishments that employ a service provider like a customer support group in handling concerns and questions of the business customer and clients by the phone.

The various services provided by a call center will indicate the skills needed to establish service to customers. Be it knowledge process outsourcing or business process outsourcing, companies are reaping cost effective benefits of having call centers.

Inbound Technical Support

-Assists the customers in their use of service or products, offering substantial troubleshooting details specifically technical issues or problems.

Inbound Customer Service

-Providing pertinent product information or service to help customers.

Inbound Billing

-Assists customers with their billing or invoices as well as establishing account information to customers.

Inbound Sales

-Assists the consumers on their purchases.

Outbound Service

-Makes updates or follow-up with correspondence or customers on problems, issues or inquiries be it product info, conducting surveys or gathering information.

Outbound Telemarketing

-Make calls to offer new products or service to customers.

Inbound Collections

-Takes in or receives payments from customers.

Outbound Collections

-Asks for payments from customers.

Back Office

-Processes the customer’s orders or requests for services or products.

Quick test – 6 questions. 2 minutes of your time

ready to outsource assessment resized 600

If you are one of the many organizations who are seriously considering outsourcing any of your business processes as a strategic move to increase efficiency while reducing costs, you are right on track.

2 Responses to “Types of Services the Call Center Provides”

  1. [...] Read related article: Types of Services the Call Center [...]

  2. jinn says:

    Looking for an offshore contact center? It was hard in the beginning to trust offshore companies but we found great keeps. I am truly proud. http://aicomcorp.com

Leave a Reply

WordPress Blog



Free WordPress Themes