Mostly prevalent in the industry of outsourcing, outbound call center service means calls originate from a company to a customer from a live person. These calls can be to make updates or changes on a customer contact, make appointment or schedule services, survey customers or offer products. Mostly prevalent in the industry of outsourcing, outbound call center service mean calls originate from a company to a customer from a live person. These calls is made to make updates or changes on a customer contact, set an appointment or schedule services, survey customers or offer products.

As opposed to telemarketing, outbound calling mainly focuses on establishing or enhancing an existing relationship with a customer or the potential customer over mere selling of goods or services.

Importance

When conducting transactions, a number of customers prefers talking to a live person instead of the usual phone-based system. As transactions with a live person increases sales and customer satisfaction, customers also feel appreciated when an answer or a resolution to their common problems or information requests are handled effectively by customer service.

An outbound call center service focuses mainly on contacting current and potential clients about their questions and making sure that account information is accurate.

           Read related article: Outsourcing Risks and How to Avoid Such

Service

Outbound agents or representatives are often confused with those doing inbound. The difference is that outbound representatives are transacting with customers that already have accounts or services with a particular account or company. Example, your account already is past due, you may receive a phone call from an outbound representative who remind and/or obtain or schedule a payment.

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Verification

Another important role of an outbound callcenter service representative is to verify account information and ensure that orders are properly processed. If there is an error in account information or a situation that may arise in which abnormal charges appear on a credit card, the call center agent would then contact the client informing of the changes and make the corrections necessary.

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Location

Outbound call centers are located around the world. As businesses choose to have their employees handle its customer service, the emerging succesful trend is outsourcing through companies that specialize in inbound or outbound customer service are the more prevalent.

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8 Responses to “What is an Outbound Call Center Services?”

  1. Bail Bonds says:

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    • Northern Worx KPO says:

      NorthernWorx appreciates your interest in the blog. We are always grateful and rest assured, our Contents and Creative Team will provide you with the daily updates and trends most helpful in line with the industry. Here's an interesting read; http://markets.financialcontent.com/stocks/news/read/19467588/Outsourcing_Company_Changes_Name_to_Northern_Worx and always feel free to contact us should you have any comments, suggestions or any other questions. Thank you! NorthernWorx KPO

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    • Northern Worx KPO says:

      Thank you so much! NorthernWorx appreciates your interest in the blog. We are always grateful and rest assured, our Contents and Creative Team will provide you with the daily updates and trends most helpful in line with the industry. Here's an interesting read; http://markets.financialcontent.com/stocks/news/read/19467588/Outsourcing_Company_Changes_Name_to_Northern_Worx and always feel free to contact us should you have any comments, suggestions or any other questions. Thank you! NorthernWorx KPO

  3. I just can't get off my mind the time in three years ago when Paulson drew took the beast by the horns and literally said "If they don't accept to pass this bale out, the financial sector will explode?" And the funny part, that became an insurance for the market to burst when Congress objected to go along. The POTUS tried a similar move a few days ago with an apparent stress of a Sunday time limit but the Reps boldly called his bluff. Now it might not be funny if this last deadline is not respected.

    • Northern Worx KPO says:

      NorthernWorx appreciates you having read the blog. We are always grateful and rest assured, our Contents and Creative Team will provide you with the daily updates and trends most helpful in line with the industry. Here's an interesting read; http://markets.financialcontent.com/stocks/news/read/19467588/Outsourcing_Company_Changes_Name_to_Northern_Worx and always feel free to contact us should you have any comments, suggestions or any other questions. Thank you! NorthernWorx KPO

  4. BPO business says:

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    • Northern Worx KPO says:

      For the win indeed! NorthernWorx appreciates your interest in the blog. We are always grateful and rest assured, our Contents and Creative Team will provide you with the daily updates and trends most helpful in line with the industry. Here's an interesting read; http://markets.financialcontent.com/stocks/news/read/19467588/Outsourcing_Company_Changes_Name_to_Northern_Worx and always feel free to contact us should you have any comments, suggestions or any other questions. Thank you! NorthernWorx KPO

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